SStatWharf
Menu

Five9 Alternatives (2026): Top 8 Compared

Updated November 2026By StatWharf Editorial8 vendorsMethodology

Five9 serves contact centers of 50 seats or more that want blended voice and digital channels with AI bundled per seat. The 8 alternatives split into enterprise CCaaS suites with published tiers, a pay-per-use cloud service, platforms tied to existing phone or meeting tools and a credit-priced AI agent product. Records appear in source order, not by rank.

Order is not a ranking. How entries are ordered.

On this page
  1. Comparison table
  2. Vendor details
  3. Genesys Cloud CX
  4. NICE CXone Mpower
  5. Talkdesk
  6. Amazon Connect
  7. RingCentral RingCX
  8. Zoom Contact Center
  9. 8x8 Contact Center
  10. Dialpad
  11. Frequently asked questions
  12. Suggest a vendor

Compare at a glance

Select a vendor for details and sources. Scroll the table horizontally on smaller screens.

Five9 Alternatives: vendor fit and recorded pricing
VendorConsider forPricing notesStandout
Genesys Cloud CXenterpriseMid-sized and large contact centers wanting voice, digital, workforce engagement and AI copilots togetherCX 1 US$75, CX 2 US$115, CX 3 US$155, CX 4 US$240 per user per month; some AI features use tokens, 250 named or 350 concurrent included per org monthly Checked Sep 2026Copilots, virtual agents, predictive routing and analytics listed on every tier from CX 1
NICE CXone MpowerenterpriseContact centers wanting all-in-one CCaaS with monthly billing in arrears and industry packagesUS$110, US$135, US$169 or US$209 per agent per month; Ultimate US$249 per agent per month plus US$0.25 per session; billed monthly in arrears, no prepay Checked Sep 2026Billed monthly in arrears with no prepay, plus sector packages with voice biometrics
Talkdeskmid-marketContact centers wanting per-user voice or digital plans with AI agents and industry editionsUS$85, US$105, US$165 or US$225 per user per month; Talkdesk Express for US and Canadian businesses under 50 employees with no contract Checked Sep 2026Customer Experience Automation included from Essentials, with Copilot, Autopilot and voice biometrics modules
Amazon ConnectenterpriseAWS organizations wanting pay-per-use contact center AI without seat licensesVoice US$0.038 per minute plus telephony, chat US$0.010 per message, email US$0.080 each, SMS US$0.014 per message; varies by region; no minimums Checked Sep 2026No seat licensing: AI agents, assist, forecasting and analytics included in per-interaction pricing
RingCentral RingCXmid-marketSmall and mid-sized contact centers, especially RingEX customers, wanting published pricesStandard US$65, Professional US$95, Elite US$145 per user per month billed annually (US$75, US$110, US$165 monthly); Enterprise by quote Checked Sep 2026AI summaries, predictive dialer and CRM integrations included on the US$65 Standard plan
Zoom Contact Centermid-marketZoom customers wanting an omnichannel contact center with video and AI add-onsEssentials, Premium and Elite plans; per-agent prices were not rendered on the fetched page, so treated as quote-based; channel usage rates apply Checked Sep 2026Native video channel, with AI summaries and live sentiment analysis on every plan
8x8 Contact Centermid-marketOrganizations wanting contact center, business phone and communications APIs from one providerQuote-based; the plans and pricing page lists capabilities but no contact center prices Checked Sep 2026UCaaS, CCaaS and CPaaS data unified, with natural-language building of AI agents
Dialpadmid-marketTeams paying for AI by completed work, not by seatPool of AI Agent Credits; no credit rate published Checked Sep 2026Credits drawn only when the AI retrieves data or acts

These comparisons draw on public product information, not hands-on testing of every tool. Source records identify available references and checks; missing evidence is marked. Buyer fit is an editorial assessment, not a measured performance score. How to use this research.

About Five9

Five9 publishes two bundles, Digital at US$119 and Core at US$159 per concurrent seat per month, and quotes Plus, Pro and Enterprise (checked Sep 2026). Each bundled seat includes 3,000 AI minutes for summaries, transcription and agent assist. Buyers choose CRM and UC adapters and a workforce engagement vendor: Five9, Verint or Calabrio.

Why buyers compare Five9 alternatives

A 50-seat minimum applies, which rules Five9 out for small teams. The Plus, Pro and Enterprise bundles are quote-based, and usage-based pricing may apply on top of the seat price. Buyers who want a lower entry price, no seat minimum, pay-per-use billing or a contact center beside their existing phone system compare the platforms below.

Vendor details and trade-offs

Genesys Cloud CX

enterprisegenesys.com ↗
Consider forMid-sized and large contact centers that want voice, digital channels, workforce engagement and AI copilots on one platform, with four published per-user tiers
Pricing notesGenesys Cloud CX 1 US$75, CX 2 US$115, CX 3 US$155 and CX 4 US$240 per user per month; certain AI features consume AI Experience tokens, with 250 named or 350 concurrent tokens per organization per month included (checked Sep 2026)
Feature to evaluateAgent Copilot, Supervisor Copilot, virtual agents, predictive routing and speech and text analytics are listed on every tier, from the voice-only CX 1 upward

Genesys Cloud CX publishes four tiers from US$75 to US$240 per user per month, against Five9's two published bundles, and lists Agent Copilot and a native voicebot on every tier. Its AI features draw on AI Experience tokens, and digital channels are add-ons on CX 1.

Potential strengths

  • All four tier prices are published
  • Every tier lists Agent Copilot, Supervisor Copilot and a native voicebot

Trade-offs

  • Virtual agents, native bots, AI Studio and AI Guides draw on AI Experience tokens, so AI cost depends on usage
  • Digital channels and omnichannel routing are add-ons on CX 1
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Per user per month; AI Experience tokens by quantity
  • Source review: checked Sep 19, 2026
  • Vendor confirmation: not confirmed
Visit Genesys Cloud CX

NICE CXone Mpower

enterprisenice.com ↗
Consider forContact centers that want an all-in-one CCaaS platform with usage-based tiers, monthly billing in arrears and industry packages for banking, insurance, healthcare and government
Pricing notesOmnichannel Suite US$110, Essential Suite US$135, Core Suite US$169 and Complete Suite US$209 per agent per month; Ultimate Suite US$249 per agent per month plus US$0.25 per session (checked Sep 2026)
Feature to evaluatePricing is billed monthly in arrears with no prepay, and industry packages combine self-service automation, agent assist and voice biometrics for specific sectors

NICE CXone Mpower publishes five suites from US$110 to US$249 per agent per month, billed monthly in arrears with no prepay, where Five9 publishes two of five bundles. It offers bring-your-own transcription and virtual agent options. The Ultimate Suite adds a per-session charge.

Potential strengths

  • Five suite prices are published per agent per month
  • Monthly billing in arrears with no prepay is stated on the pricing page

Trade-offs

  • The Ultimate Suite and industry packages add a per-session charge
  • The pricing page groups features by suite without a line-by-line matrix in the fetched copy
Sources and status
Visit NICE CXone Mpower

Talkdesk

mid-markettalkdesk.com ↗
Consider forContact centers that want per-user plans for voice or digital engagement, with AI agents, a real-time agent copilot and industry-specific editions
Pricing notesDigital Essentials US$85, Voice Essentials US$105, Elite US$165 and Industry Experience Clouds US$225 per user per month; Talkdesk Express for US and Canadian businesses under 50 employees with no contract (checked Sep 2026)
Feature to evaluateCustomer Experience Automation is included from the Essentials plans, and AI modules include Copilot, Autopilot, Navigator routing and Identity voice biometrics

Talkdesk publishes four per-user plans from US$85 to US$225 a month, with separate Voice and Digital Essentials plans. Unlike Five9's 50-seat minimum, Talkdesk Express serves businesses under 50 employees with no contract. Its AI modules are presented separately, and workforce management starts on Elite.

Potential strengths

  • Four plan prices are published
  • Separate Voice and Digital Essentials plans let buyers pay for one engagement type

Trade-offs

  • AI modules such as Autopilot and Copilot are presented separately, and add-ons require contact with sales
  • Workforce management and screen recording start on Elite
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Per user per month; Express has no commitment or contract
  • Source review: checked Sep 19, 2026
  • Vendor confirmation: not confirmed
Visit Talkdesk

Amazon Connect

enterpriseaws.amazon.com ↗
Consider forOrganizations already on AWS that want a pay-per-use contact center with agentic self-service, agent assist and forecasting, without seat licenses
Pricing notesAmazon Connect Customer: voice US$0.038 per minute plus standard telephony rates, chat US$0.010 per message, email US$0.080 per email, SMS and third-party messaging US$0.014 per message; rates vary by region (checked Sep 2026)
Feature to evaluateNo seat-based licensing: AI agents, agent assist, forecasting and scheduling, and conversational analytics are listed as included in per-interaction pricing

Amazon Connect charges per use, with voice at US$0.038 per minute plus telephony and no minimums, contracts or seat licences. Five9 charges per concurrent seat. Amazon Connect lists AI agents and forecasting as included, but costs scale with volume, so budgeting needs traffic forecasts.

Potential strengths

  • Per-minute and per-message rates are published
  • No minimums, long-term contracts or seat licences

Trade-offs

  • Telephony is charged separately at standard rates
  • Costs scale with volume, so budgeting requires traffic forecasts
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Pay per use; no minimums or long-term contracts
  • Source review: checked Sep 19, 2026
  • Vendor confirmation: not confirmed
Visit Amazon Connect

RingCentral RingCX

mid-marketringcentral.com ↗
Consider forSmall and mid-sized contact centers, especially existing RingCentral RingEX customers, that want voice and 20+ digital channels with AI quality management and agent assist at published prices
Pricing notesStandard US$65 (US$75 monthly), Professional US$95 (US$110 monthly) and Elite US$145 (US$165 monthly) per user per month billed annually; Enterprise Contact Center by quote (checked Sep 2026)
Feature to evaluateAutomated AI summaries, a predictive and progressive dialer, and CRM integrations are included on the US$65 Standard plan

RingCentral RingCX publishes three tiers from US$65 per user per month billed annually, with AI summaries and a predictive dialer on Standard. It integrates natively with RingCentral RingEX. AI Agent Assist starts on Professional, and the advanced suite requires the quote-based Enterprise Contact Center.

Potential strengths

  • Annual and monthly prices are published for three tiers
  • Native integration with RingCentral RingEX

Trade-offs

  • AI Agent Assist and AI Quality Management start on Professional
  • The advanced omnichannel, quality and workforce suite requires the quote-based Enterprise Contact Center
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Annual or monthly per user; Enterprise by quote
  • Source review: checked Sep 19, 2026
  • Vendor confirmation: not confirmed
Visit RingCentral RingCX

Zoom Contact Center

mid-marketzoom.com ↗
Consider forOrganizations already using Zoom that want an omnichannel contact center with video, AI conversation summaries and optional virtual agent and AI Expert Assist add-ons
Pricing notesThree plans, Essentials, Premium and Elite; per-agent prices were not rendered in the fetched pricing page, so pricing is treated as quote-based; channel usage rates apply (checked Sep 2026)
Feature to evaluateVideo is a native contact center channel alongside voice, chat and SMS, and AI summaries, post-call tasks and live sentiment analysis are included on every plan

Zoom Contact Center adds video as a native channel on every plan, with AI summaries and live sentiment analysis included from Essentials. It suits organizations already on Zoom. Unlike Five9, its per-agent prices could not be confirmed from the fetched page, and Virtual Agent is an add-on.

Potential strengths

  • Video is included as a channel on every plan
  • AI summaries and live sentiment and speech analytics are included from Essentials

Trade-offs

  • Per-agent prices could not be confirmed from the fetched pricing page
  • Virtual Agent, AI Intent Routing and CX Insights are add-ons on every plan
Sources and status
Visit Zoom Contact Center

8x8 Contact Center

mid-market8x8.com ↗
Consider forOrganizations that want contact center, business phone and communications APIs from one provider, with AI self-service and agent assistance built into the agent workspace
Pricing notesQuote-based; the plans and pricing page lists capabilities but no contact center prices (checked Sep 2026)
Feature to evaluateUCaaS, CCaaS and CPaaS data are unified on one platform, and an agentic development environment lets teams build voice and digital AI agents in natural language

8x8 Contact Center combines contact center, business phone and communications APIs from one provider, with custom voice and digital AI agents. Five9 publishes two bundle prices; 8x8 publishes no contact center prices, and workforce engagement is listed without plan-level detail.

Potential strengths

  • Contact center, business phone and communications APIs from one vendor
  • Custom voice and digital AI agents with handoff to live teams

Trade-offs

  • No contact center prices are published
  • Workforce engagement management and secure payments are listed as capabilities without plan-level detail
Sources and status
Visit 8x8 Contact Center

Dialpad

mid-marketdialpad.com ↗
Consider forTeams that want AI automation charged by the work it completes rather than by the seat, and that can start from one or two high-volume workflows
Pricing notesDialpad prices its AI Agent product by conversation rather than by seat. The buyer purchases a pool of AI Agent Credits, and the vendor states that credits are consumed only when the AI retrieves information or executes a real action such as scheduling, routing or an order lookup, and that no charge applies when no work is done. No credit rate is published (checked Sep 2026)
Feature to evaluateA stated definition of what makes a conversation billable: the AI must retrieve information or execute a real action, so a contained conversation that did nothing does not draw a credit

Dialpad prices its AI Agent product by conversation, from a pool of credits consumed only when the AI retrieves information or takes an action. Five9 charges per seat with AI minutes bundled. Dialpad publishes no credit rate, so spend cannot be forecast from the page.

Potential strengths

  • The pricing model is aligned to automated work rather than headcount, which is the one commercial structure in this comparison that does not penalise a buyer for removing seats
  • The vendor publishes a written definition of a billable conversation, which is the term that decides the bill under any consumption model

Trade-offs

  • No credit price is published, so the model is transparent in shape and opaque in amount; a buyer cannot forecast spend from the page alone
  • The documented adoption path starts with one or two workflows, which suits a phased rollout but gives little guidance on cost at full deployment
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Prepurchased AI Agent Credit pool drawn down per billable conversation; the credit rate is not published
  • Source review: checked Sep 20, 2026
  • Vendor confirmation: not confirmed
Visit Dialpad

Frequently asked questions

What are the main alternatives to Five9?

This page compares Genesys Cloud CX, NICE CXone Mpower, Talkdesk, Amazon Connect, RingCentral RingCX, Zoom Contact Center, 8x8 Contact Center and Dialpad, all from the StatWharf AI call center and AI contact center comparisons. Five9's own facts come from its entry on those pages, with dated pricing.

How much does Five9 cost?

Five9 publishes Digital at US$119 and Core at US$159 per concurrent seat per month (checked Sep 2026). Plus, Pro and Enterprise are by quote, usage-based pricing may apply, and a minimum of 50 seats applies. Each bundled seat includes 3,000 AI minutes.

Which Five9 alternatives have no seat minimum?

Amazon Connect has no minimums, long-term contracts or seat licences and charges per minute and per message. Talkdesk Express serves US and Canadian businesses under 50 employees with no contract. RingCentral RingCX publishes monthly and annual per-user prices for three tiers with no minimum recorded.

Which Five9 alternatives publish lower entry prices?

RingCentral RingCX starts at US$65 per user per month billed annually, Genesys Cloud CX at US$75 and Talkdesk at US$85, against Five9's US$119 Digital bundle (checked Sep 2026). NICE CXone Mpower starts at US$110 per agent per month, billed monthly in arrears with no prepay.

Which Five9 alternatives also include AI in the base price?

Genesys Cloud CX lists Agent Copilot, Supervisor Copilot and a native voicebot on every tier, with some AI features consuming tokens. Zoom Contact Center includes AI summaries and live sentiment analysis on every plan. Amazon Connect lists AI agents, agent assist and forecasting as included in per-interaction pricing.

How was this list of Five9 alternatives compiled?

The alternatives come from the StatWharf AI call center and AI contact center comparisons, built from public vendor documentation and pricing pages checked in September 2026. Five9's facts come from its entry on the AI call center page. StatWharf did not test any product hands-on. Entries follow category page order, which is not a ranking.

Suggest a vendor or correction

Send factual corrections to editorial@statwharf.com. Corrections are free. For inclusion or placement enquiries, contact partnerships.

Contact partnerships

First published November 2026. Page update dates reflect editorial changes, not a fresh check of every vendor.