Best AI Voice Agents for Healthcare (2026): Top 8 Compared

Assort Health sells AI voice agents built only for healthcare patient access. The homepage describes a platform trained on more than 250 million patient interactions across 23 or more specialties, handling appointment scheduling and management, outbound outreach, routing and triage, insurance and eligibility, intake, fax and referral processing, medication refills and lab requests.

Integration depth is the main reason Assort appears here. The health systems page lists supported platforms including Epic, Oracle Health, Allscripts, NextGen, athenahealth, ModMed, Veradigm and eClinicalWorks, along with contact centre systems from Genesys, Five9, Cisco and NICE. The athenahealth page describes a bidirectional connection in which the agent reads live availability and appointment types and writes bookings, reschedules and cancellations back to athenaOne. Assort states it is a certified athenahealth Marketplace partner and that most athenaOne practices go live within two to four weeks of authorization.

For health systems, Assort describes referral scheduling from incoming referral documents, care-gap outreach for preventive screenings and phased deployment one department at a time. The health systems page states that Assort is HIPAA compliant and SOC 2 Type II certified, with further documentation in its trust centre.

The trade-off is cost visibility. No price appears on the site, and the vendor states that building an agent takes weeks once EHR access and a test environment are in place. A practice that needs a phone answered this week will find the published-price receptionist products faster to start; a specialty group or health system that wants the agent to complete scheduling inside the EHR has documented reason to request a demo.

Hyro sells AI agents for health systems across phone, website, SMS and mobile apps. Its healthcare page describes HIPAA-compliant conversational AI aimed at patient access and call centre teams, with skills for physician search, scheduling management, prescription support, billing and registration, smart routing, form filling, FAQs and call-to-text deflection, where a routine call is moved to an SMS self-service flow.

The integrations page is the core evidence for healthcare fit. Hyro lists Epic EMR, describing synchronisation that supports open and direct scheduling over the phone and MyChart troubleshooting, with patient identification skills available on Epic's AppOrchard. It also lists Oracle Cerner for real-time patient data access, Salesforce CRM, and Cisco and NICE contact centre connectors that use SIP, DID and PSTN links so a health system's existing telephony stays in place.

Hyro frames safety around three pillars: explainability of how an answer was produced, control over the data sources a response may use, and compliance with patient data rules. The healthcare page states that health systems can deploy within days and cites customer results such as reduced call abandonment and hold times; those are vendor-reported figures rather than independent measurements.

Hyro fits a hospital or health system with a central contact centre, an Epic or Oracle Health record and a mandate to deflect routine calls. It fits less well a single-location practice that wants a published monthly price, since every engagement starts with a sales conversation and the documentation addresses health systems rather than small clinics.

Hippocratic AI builds generative AI voice agents exclusively for healthcare. The homepage states that its agents do not diagnose or prescribe, and presents a library of more than 1,000 agents filtered by sector (provider, payer, pharma), specialty and organisational goal. Examples include pneumonia post-discharge recovery calls, annual wellness visit outreach, colorectal and flu vaccination campaigns, patient intake history, appointment scheduling and adverse event documentation for pharmaceutical support lines.

The safety page describes a five-phase approach: a constellation architecture of specialised support models, output testing by licensed clinicians, near real-time human clinical supervision of early calls, escalation to human nurses, and cross-validation of live performance against testing. In July 2025 the company announced HITRUST e1 certification covering its agentic platform. The April 2026 Polaris 5.0 release describes HIPAA-compliant two-stage caller authentication among its benchmarked skills; those benchmark figures are vendor-published.

The product suits organisations whose call volume is outbound and clinical in nature: care management teams checking on chronic patients, quality teams closing screening gaps, or pharma programmes enrolling patients. Front-desk scheduling appears in the library, but EHR write-back for scheduling is less prominently documented than at Assort Health or Hyro.

Hippocratic AI publishes no prices and sells to health systems, payers and pharmaceutical companies. A small practice looking for an after-hours receptionist is not the documented buyer. A care management or population health leader comparing outreach options should ask how escalations reach staff, how call outcomes are recorded back in the care management system, and how the agent library is adapted to local protocols.

Infinitus automates administrative healthcare phone calls, most prominently the calls staff make to insurers and pharmacy benefit managers. Its benefit verification page describes voice agents that dial commercial and government payers and PBMs, navigate the IVR, ask the required questions, push back on or correct inaccurate answers and escalate to a human operator if needed. Infinitus states it has defined eight standardised call types and can collect 150 data points per call, including deductible and out-of-pocket status, network status, drug and administration coverage, coordination of benefits, authorization requirements and specialty pharmacy rules.

The company has extended the same platform to patient-facing agents. Its homepage plays a recorded inbound call in which an agent explains why a patient's copay changed between fills under a manufacturer support programme, and an April 2025 announcement describes patient, provider and payer-facing agents for adherence follow-up, side-effect escalation and prior authorization follow-up.

The security page states that Infinitus follows HIPAA Security and Privacy rules, signs a BAA with each customer whose PHI it processes, stores customer data within the United States, relies on customer single sign-on for access and holds SOC 2 Type II certification.

Infinitus fits organisations whose phone burden sits in the revenue cycle and therapy access: infusion centres, specialty pharmacies and pharmaceutical hub services. It is not a front-desk answering product. Buyers should ask which call types are live for their therapies, how results are delivered into existing systems through the portal or API, and what turnaround applies when a call is escalated to a human.

Arini describes itself as an AI receptionist for dentists. The homepage segments buyers by size, from one to 20 locations up to groups with more than 100, and lists three components: AI patient engagement for inbound calls and outbound campaigns, an enterprise AI partner service with forward-deployed engineers, and Watchtower, a reporting layer that tracks agent performance by workflow and location.

Dental fit is documented through practice management integrations. Arini's integration guides describe bidirectional connections with Dentrix through the Henry Schein One API Exchange, with Eaglesoft through the Patterson Innovation Connection API, and with Open Dental through its API, plus Denticon. In those guides the agent reads provider schedules, appointment types and patient demographics, and writes booked appointments, contact details and call notes back to the practice management system. The guides state that setup typically takes one to two weeks for Dentrix and Eaglesoft.

On compliance, the guides state that Arini signs a BAA with every customer and uses encryption in transit and at rest with audit logging. Arini's own pages are inconsistent on SOC 2 status, with one guide describing certification and another describing progress toward it, so buyers should request the current report directly.

Arini fits a dental practice or DSO whose main losses come from missed new-patient calls, unconfirmed hygiene appointments and lapsed patients. It does not publish prices, so cost requires a demo. Medical practices should look at Assort Health or the general receptionist products instead, since Arini's documentation covers dental systems only.

Retell AI is a voice agent platform used to build, test and run phone agents through a dashboard or API. It differs from the other vendors here in that it is not healthcare-only, but it publishes a dedicated healthcare page and documents the compliance terms a covered entity needs before sending protected health information through it.

The healthcare page describes patient front-desk, back-office, patient management and provider management use cases: routing callers to the right department or to a patient's assigned doctor, warm transfers with context, navigating pharmacy or clinic IVRs to retrieve information, appointment booking, and reminder and check-in calls. Customer quotes on the page include a telehealth company and a pharmacy company.

Retell's compliance documentation states that the platform is HIPAA and GDPR compliant and holds SOC 2 Type 1 and Type 2 reports. A signed BAA is required before transmitting PHI, and the BAA and DPA can be self-signed with no additional fee. A help centre article confirms that HIPAA compliance does not require the Enterprise plan.

Pricing is published. Pay-as-you-go runs from USD 0.07 to 0.31 per minute depending on the chosen model, voice and telephony, with 20 concurrent calls included. Enterprise adds custom BAA, MSA and DPA terms, SSO, role-based access control and higher concurrency at custom pricing.

Retell fits a team with engineering capacity that wants control over prompts, integrations and cost. A practice without technical staff should expect to build EHR connections itself or hire a partner, which the packaged products on this page include.

MedReception AI sells an AI medical receptionist for clinics, private practices and healthcare organisations. Its agents answer calls, route them, schedule appointments, update demographics and handle voicemail, with named sub-agents for after-hours coverage and smart voicemail summaries delivered through a HIPAA-compliant portal.

The pricing page publishes a full rate card. Essential, aimed at clinics with up to two providers, costs USD 495 per month with 500 AI minutes and USD 1.25 per extra minute; after-hours coverage and smart voicemail are USD 99 per month add-ons. Professional costs USD 995 per month with 1,000 minutes, a USD 0.99 overage rate, both add-ons included and referral and rescheduling follow-up. Elite costs USD 1,495 per month with 2,000 minutes, a USD 0.95 overage rate, after-hours service and patient intake with pre-visit chart preparation. Annual billing takes 15% off. Managed plans include setup, configuration, ongoing optimisation and EMR scheduling. MedReception Studio, at USD 299 per month, hands configuration to the practice, with EMR scheduling as a USD 1,500 one-time plus USD 99 per month add-on.

The HIPAA page states that MedReception acts as a business associate, executes a BAA during every onboarding, accepts redlines, limits collection to the minimum necessary, does not use PHI to train shared models, and uses independent HIPAA compliance partners to review its controls.

MedReception fits a clinic that wants a known monthly cost and a vendor to do the build. Buyers should confirm that their specific EMR is supported, since the public pages describe EMR scheduling without naming systems, and model call minutes carefully because overage rates apply above the included allowance.

Lydoh is an AI receptionist built by VoiceboxMD, with a dedicated page for medical practices and specialty pages for dental, dermatology, pediatrics and OB-GYN offices. The agent answers every call on the first ring, answers questions about hours, services, insurance and visit costs from the practice's own approved website content, and captures appointment requests with the caller's name, callback number, service and preferred time.

The design deliberately avoids integration work. Lydoh texts each captured request to the front desk, which confirms and enters it, so no calendar or EHR connection is needed. After hours, urgent calls are triaged and routed to the on-call provider with an audit trail, while routine calls become a morning request. The vendor states the agent never gives medical advice and captures minimal PHI.

Pricing is the simplest on this page. The Practice plan costs USD 199 per month flat and includes a dedicated local number, unlimited calls and talk minutes, transcripts, call transfer, a mobile app, webhooks to CRM tools and email support, with no overage. A 14-day free trial is offered. For HIPAA-aligned deployments, the pricing page asks medical practices to contact the vendor about a BAA.

Lydoh fits a solo or small practice whose problem is unanswered calls rather than staff time spent re-keying bookings. Practices that want the agent to book into the schedule without staff involvement should look at Assort Health, Arini or MedReception AI. Any practice should have the BAA signed before turning the line on, since it is not automatic.