SStatWharf
Menu

Best Affordable CRM Software (2026): Top 10 Compared

Updated October 2026By StatWharf Editorial10 vendorsMethodology

Every product on this page publishes a free tier or a low entry price on its own pricing page, checked on 19 October 2026. Zoho CRM, HubSpot Sales Hub, Bigin, Bitrix24, EngageBay and Attio offer a free plan with user or record limits. Freshsales, Close and Nutshell start under $15 per user per month, and Less Annoying CRM sells one plan at $15 per user per month. Bitrix24 prices its paid plans per organisation rather than per user. The entry plan is rarely the plan a growing team ends up on, so each profile also lists the tier where automation, sequences or reporting begin.

Order is not a ranking. How entries are ordered.

On this page
  1. Comparison table
  2. Vendor details
  3. Zoho CRM
  4. HubSpot Sales Hub
  5. Bigin by Zoho CRM
  6. Freshsales
  7. Bitrix24
  8. Less Annoying CRM
  9. Nutshell
  10. EngageBay
  11. Close
  12. Attio
  13. How to choose
  14. Frequently asked questions
  15. Suggest a vendor

Compare at a glance

Select a vendor for details and sources. Scroll the table horizontally on smaller screens.

Affordable CRM Software: vendor fit and recorded pricing
VendorConsider forPricing notesStandout
Zoho CRMmid-marketSmall teams expecting to grow into a deeply configurable CRMFree for 3 users; Standard $14/user/mo billed annually or $20 monthly Checked Oct 2026Workflows, cadences and forecasting from the first paid tier
HubSpot Sales Hubmid-marketMarketing-led small teams that want CRM and outreach togetherFree for up to 2 users; Starter $7/seat/mo billed annually or $20 monthly Checked Oct 2026Free CRM that upgrades into the wider HubSpot platform
Bigin by Zoho CRMsmbVery small businesses replacing spreadsheets with a pipelineFree for 1 user; Express $7/user/mo billed annually or $9 monthly Checked Oct 2026Pipeline-first CRM with built-in phone and WhatsApp integration
Freshsalesmid-marketSmall sales teams wanting phone, email and chat in the CRMGrowth from $9/user/mo billed annually; 20% annual saving stated Checked Oct 2026Built-in phone, email and chat on the entry tier
Bitrix24smbSmall businesses wanting CRM, tasks and chat in one workspaceFree plan; Basic $49/org/mo billed annually or $69 monthly for 5 users Checked Oct 2026Flat per-organisation pricing with collaboration tools included
Less Annoying CRMsmbSmall businesses wanting one simple plan with no tiers$15/user/mo plus applicable tax, one plan with all features Checked Oct 2026Single price with every feature and free phone support
NutshellsmbSmall B2B teams wanting CRM and basic marketing togetherFoundation $13/user/mo in default annual view; $6/mo saving stated vs monthly Checked Oct 2026Email marketing, forms and webchat included in every tier
EngageBaysmbSmall businesses wanting CRM, marketing and support in one suiteFree for up to 15 members; Basic $13.79/user/mo billed yearly Checked Oct 2026Free all-in-one plan covering CRM, marketing and helpdesk
ClosesmbSolo sellers and small outbound teams that live on the phoneSolo $9/user/mo billed annually or $19 monthly, single user; calling usage extra Checked Oct 2026Calling, SMS and email built into the entry plan
AttiospecialistTechnical founders building a custom CRM data modelFree for up to 3 seats; Plus $35/user/mo billed annually or $44 monthly Checked Oct 2026Flexible data model with automatic contact syncing and enrichment

These comparisons draw on public product information, not hands-on testing of every tool. Source records identify available references and checks; missing evidence is marked. Buyer fit is an editorial assessment, not a measured performance score. How to use this research.

Affordable CRM software gives small businesses a contact database, a sales pipeline and activity tracking without the per-user cost of enterprise suites. This page applies one inclusion rule: each vendor publishes a free tier or a low entry price on its own pricing page, and every pricing page was checked on 19 October 2026. Prices appear exactly as the vendors publish them, with billing terms, and the order of entries is not a price ranking.

The products split into three groups. Zoho CRM, HubSpot Sales Hub, Bigin, Bitrix24, EngageBay and Attio offer free plans with user, seat or record limits. Freshsales, Close and Nutshell start under $15 per user per month, and Less Annoying CRM sells a single all-inclusive plan at $15 per user per month. Bitrix24 charges per organisation rather than per user. In most cases the features a growing team relies on, such as automation, sequences and advanced reporting, sit above the entry tier, so each profile notes where they begin. Buyers who need enterprise configurability can compare the wider market in the main CRM software comparison.

Vendor details and trade-offs

Zoho CRM

mid-marketzoho.com ↗
Consider forSmall teams expecting to grow into a deeply configurable CRM
Pricing notesFree for up to 3 users; Standard from $14/user/mo billed annually or $20 billed monthly (checked Oct 2026)
Feature to evaluateWorkflows, cadences and forecasting from the first paid tier

Zoho CRM is the main sales application in the Zoho suite and the more configurable of the two CRMs Zoho sells. The free edition covers up to three users, which is enough for a founder-led team to keep contacts, leads and deals in one place before paying for anything. The pricing page frames the paid tiers by purpose: Standard as beginner-friendly, Professional for automation and AI, Enterprise for deep customisation and Ultimate for bespoke deployments.

Standard is $14 per user per month on annual billing or $20 on monthly billing. It lists workflows and assignment rules, AI agents for sales activities, cadences for multichannel follow-up, custom reports and dashboards, and sales forecasting. Professional, at $23 annually or $35 monthly, adds configure-price-quote, email intelligence, blueprint process automation, inventory management and a Google Ads integration. Enterprise, at $40 annually or $50 monthly, adds the Zia assistant, journey orchestration, territory management, custom functions and customer portals. Ultimate is $52 annually or $65 monthly and adds higher limits, consulting and migration assistance.

The fit is strongest for small companies that want a low starting price without moving to a different product later. Teams that only need a simple pipeline may find the configuration surface more than they use.

Potential strengths

  • Free edition supports up to three users
  • Standard tier already includes workflows, cadences and forecasting
  • Clear upgrade path to CPQ, territories and portals

Trade-offs

  • Enterprise features cost $40 per user annually
  • Breadth of configuration adds setup work for small teams
Sources and status

HubSpot Sales Hub

mid-markethubspot.com ↗
Consider forMarketing-led small teams that want CRM and outreach together
Pricing notesFree for up to 2 users; Starter from $7/seat/mo billed annually or $20 billed monthly (checked Oct 2026)
Feature to evaluateFree CRM that upgrades into the wider HubSpot platform

HubSpot Sales Hub is the sales module of HubSpot's customer platform. Contacts, companies, deals and tickets sit in one database that the marketing, sales and service modules all read, so a lead captured by a marketing form reaches the sales pipeline without a separate sync. Sales features include deal pipelines, task queues, email tracking and templates, meeting scheduling, sequences, quotes and activity reporting.

The pricing page lists four tiers. Free costs nothing for up to two users. Starter is $7 per seat per month on annual billing or $20 per seat on monthly billing. Professional is $90 per seat per month annually or $100 monthly, plus a one-time $1,500 onboarding fee. Enterprise is $150 per seat per month on annual billing, plus a one-time $3,500 onboarding fee. Sequences, automation and custom reporting sit in Professional and above, so the gap between Starter and the next tier is the main budget question.

Sales Hub suits small companies that already use or plan to use HubSpot for inbound marketing and want one record for both functions. Budget-led buyers should plan for the Professional step before relying on automation, because that tier changes the cost profile sharply.

Potential strengths

  • Free tier for up to two users
  • Sales, marketing and service share one customer record
  • Large integration marketplace

Trade-offs

  • Professional carries a $1,500 one-time onboarding fee
  • Per-seat cost jumps from $7 to $90 above Starter
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Billed annually or monthly; onboarding fees on Professional and Enterprise
  • Source review: checked Oct 19, 2026
  • Vendor confirmation: not confirmed

Bigin by Zoho CRM

smbbigin.com ↗
Consider forVery small businesses replacing spreadsheets with a pipeline
Pricing notesFree for a single user; Express from $7/user/mo billed annually or $9 billed monthly (checked Oct 2026)
Feature to evaluatePipeline-first CRM with built-in phone and WhatsApp integration

Bigin is Zoho's pipeline-centred CRM for small businesses, separate from Zoho CRM and simpler in scope. Any customer-facing process, such as sales, onboarding or service requests, becomes a pipeline with custom stages, and contacts, companies, products and activities attach to it.

The free edition serves a single user with one pipeline, 500 records and three automations. It still includes a built-in phone for calls and recordings, a standard dashboard, developer APIs, a webform builder, a business card scanner, one booking page and Model Context Protocol support for connecting AI tools. Express is $7 per user per month billed annually or $9 monthly and adds team pipelines, 50,000 records, email and WhatsApp Business integration, 30 automations, mass email and custom dashboards. Premier is $12 annually or $15 monthly, and Bigin 360 is $18 annually or $21 monthly. The page states annual billing saves up to 35 percent.

Bigin suits owner-operated businesses and small teams that need a clear pipeline and basic automation without administering a full CRM. Companies expecting complex forecasting or quoting requirements are better served by Zoho CRM.

Potential strengths

  • Free edition includes a pipeline, built-in phone and API access
  • Express adds 50,000 records and 30 automations
  • Mobile apps for iOS, Android and macOS

Trade-offs

  • Free edition is limited to one user and 500 records
  • Fewer configuration options than Zoho CRM
Sources and status

Freshsales

mid-marketfreshworks.com ↗
Consider forSmall sales teams wanting phone, email and chat in the CRM
Pricing notesGrowth from $9/user/mo billed annually; Pro $39 and Enterprise $59 per user per month billed annually (checked Oct 2026)
Feature to evaluateBuilt-in phone, email and chat on the entry tier

Freshsales is the sales CRM in the Freshworks product line. The pricing page lists three tiers, all quoted per user per month on annual billing, with a stated 20 percent saving against monthly billing.

Growth, at $9, is described for startups and small businesses and includes a kanban deal view, contact lifecycle stages, chat, email and phone channels, email templates, custom fields and basic workflows. Pro, at $39, is aimed at growing and mid-sized businesses and adds contact scoring, deal insights, custom sales activities, territory management and sales sequences. Enterprise, at $59, adds field-level permissions, custom modules, a sandbox and audit logs. Two add-ons apply across tiers: branded documents at $19 per user per month, and the Freddy AI Agent at $49 per 100 sessions.

Freshsales suits small sales teams that make a high volume of calls and emails and want those channels inside the CRM from the first paid tier. Teams that need sequences should budget for Pro rather than Growth. Buyers who want a no-cost starting point will find free tiers elsewhere on this page.

Potential strengths

  • Chat, email and phone included on Growth
  • Sequences and contact scoring available on Pro
  • Shares records with other Freshworks products

Trade-offs

  • No free CRM tier on the pricing page
  • Freddy AI Agent and branded documents are paid add-ons
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Billed annually; monthly billing available at a higher rate
  • Source review: checked Oct 19, 2026
  • Vendor confirmation: not confirmed

Bitrix24

smbbitrix24.com ↗
Consider forSmall businesses wanting CRM, tasks and chat in one workspace
Pricing notesFree plan; Basic from $49 per organisation per month billed annually or $69 billed monthly, including 5 users (checked Oct 2026)
Feature to evaluateFlat per-organisation pricing with collaboration tools included

Bitrix24 combines CRM with tasks, projects, chat, video calls, calendars and a website builder in one workspace. Its pricing differs from most products on this page: paid plans are charged per organisation per month and include a set number of users.

The free plan includes 5 GB of storage, basic CRM for deals and contacts, kanban and Gantt task views, shared calendars, and chat and video calls. Basic is $49 per month billed annually or $69 billed monthly and includes five users, 24 GB of storage, sales pipelines, recurring deals, email integration, telephony, a web form designer and a website builder. Standard is $99 annually or $144 monthly for 50 users and adds sales automation, unlimited leads, invoices and estimates, online payments and WhatsApp marketing. Professional is $199 annually or $289 monthly for 100 users. Enterprise plans start at $399 annually for 250 users.

Bitrix24 suits small businesses that would otherwise pay separately for CRM, team chat and task management. A team that only wants a sales pipeline may find much of the suite unused.

Potential strengths

  • Free plan includes basic CRM, tasks, chat and video calls
  • Paid plans priced per organisation, not per user
  • Standard plan includes invoices, estimates and online payments

Trade-offs

  • Free plan CRM covers only deals and contacts
  • Broad suite can feel heavy for a CRM-only buyer
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Per organisation; billed annually or monthly
  • Source review: checked Oct 19, 2026
  • Vendor confirmation: not confirmed

Less Annoying CRM

smblessannoyingcrm.com ↗
Consider forSmall businesses wanting one simple plan with no tiers
Pricing notes$15/user/mo plus applicable tax; one plan, no contracts (checked Oct 2026)
Feature to evaluateSingle price with every feature and free phone support

Less Annoying CRM is a contact and pipeline manager for small businesses, operated since 2009 by a family-owned, self-funded company in St. Louis. Its pricing page carries a single plan: $15 per user per month plus applicable tax, with no tiers, no contracts and no features held back for upgrades.

The plan includes unlimited contacts and companies, 25 GB of file storage per user, unlimited pipelines, task management, email logging, mobile access, user permissions and unlimited custom fields. The vendor states it has no strict contact limit but suggests staying below about 50,000 contacts and companies in total. Free email and phone support is offered to every user, including people still on the trial. The trial lasts 30 days and needs no credit card. The service is cloud-based and hosted on Amazon Web Services in North Virginia, with encrypted connections, databases and backups.

Less Annoying CRM suits small businesses that want a predictable per-user cost and a short learning curve. It suits less well teams that need marketing automation, built-in calling or complex sales workflows, which the pricing page does not list.

Potential strengths

  • One price with no feature tiers or contracts
  • Free email and phone support for all users
  • 30-day free trial without a credit card

Trade-offs

  • No free plan beyond the trial
  • Suggested ceiling of about 50,000 contacts and companies
Sources and status

Nutshell

smbnutshell.com ↗
Consider forSmall B2B teams wanting CRM and basic marketing together
Pricing notesFoundation from $13/user/mo as shown in the default annual view; the page states annual billing saves $6/month (checked Oct 2026)
Feature to evaluateEmail marketing, forms and webchat included in every tier

Nutshell is a CRM for small B2B sales teams that bundles light marketing tools with the pipeline. The pricing page states that every CRM subscription includes webchat, an AI chatbot, a form builder, landing pages, email marketing capabilities and attribution reporting, and that there are no seat minimums or maximums.

The page shows five tiers per user per month in its default annual view: Foundation at $13, Growth at $25, Pro at $42, Business at $59 and a top tier at $79. Each card notes the monthly saving from annual billing, $6 per month for Foundation. Foundation includes unlimited contacts and storage, email and calendar sync and ten AI outcomes. Growth adds activity reports, sales quotas, lead assignment rules and hot leads. Pro adds five custom pipelines, advanced reporting, sales automation, AI lead recaps and a meeting scheduler. Business adds ten pipelines and audit logs, and the top tier adds unlimited pipelines, enterprise SSO and SQL data access. A 14-day trial requires no card.

Nutshell suits small B2B teams that want CRM and basic marketing from one vendor. Teams that need automation should price the Pro tier.

Potential strengths

  • No seat minimums or maximums
  • Webchat, forms, landing pages and email marketing in every tier
  • Unlimited contacts and storage on the entry tier

Trade-offs

  • Sales automation and five pipelines start on the $42 Pro tier
  • Marketing and SMS add-ons are priced separately
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Billed annually or monthly; no seat minimums
  • Source review: checked Oct 19, 2026
  • Vendor confirmation: not confirmed

EngageBay

smbengagebay.com ↗
Consider forSmall businesses wanting CRM, marketing and support in one suite
Pricing notesFree for teams of up to 15 members; All-in-One Basic from $13.79/user/mo billed yearly or $14.99 monthly (checked Oct 2026)
Feature to evaluateFree all-in-one plan covering CRM, marketing and helpdesk

EngageBay is an all-in-one platform that combines CRM and sales tools with marketing automation and a helpdesk. The pricing page lists the All-in-One suite rather than a separate CRM price list, so the figures below cover all modules.

The free plan is offered to teams of up to 15 members. Its limits include 250 contacts, 1,000 branded emails, two lists, two email sequences, one landing page, 15 calling credits, five custom fields, ten embed forms and ten pop-ups, two ticket views, and 500 API calls per month. Basic is $13.79 per user per month billed yearly, $12.74 billed every two years, or $14.99 on the monthly card. Growth is $59.79 per user per month billed yearly or $64.99 monthly, and Pro is $110.39 yearly or $119.99 monthly. The page states an 8 percent discount for yearly billing and 15 percent for biennial billing.

EngageBay suits small businesses that want CRM, email campaigns and customer support from one vendor at a low starting price. The 250-contact free ceiling means most active teams will move to a paid tier quickly.

Potential strengths

  • Free plan for teams of up to 15 members
  • CRM, email marketing and helpdesk in one subscription
  • Biennial billing reduces the rate by 15 percent

Trade-offs

  • Free plan capped at 250 contacts
  • Growth tier rises to $59.79 per user billed yearly
Sources and status

Close

smbclose.com ↗
Consider forSolo sellers and small outbound teams that live on the phone
Pricing notesSolo from $9/user/mo billed annually or $19 billed monthly, limited to one user; calling and SMS charged by usage (checked Oct 2026)
Feature to evaluateCalling, SMS and email built into the entry plan

Close is a sales CRM built around outbound activity, with calling, email and SMS in the same screen as the lead record. The pricing page lists four plans, with monthly and annual rates per user per month.

Solo is $9 annually or $19 monthly and is described as core CRM for solo operators, with calling, email and SMS built in. It is limited to one user and 10,000 leads, excludes workflows and includes 500 AI credits per user per month. Essentials is $35 annually or $49 monthly for small teams. Growth is $99 annually or $109 monthly and adds workflows, a power dialer, custom activities and bulk email. Scale is $139 annually or $149 monthly and adds predictive dialling and advanced controls. Calling and SMS are passed through at cost; the page cites about $0.02 per minute for most outbound calls and phone numbers from about $1 per month. A Call Assistant add-on for recording, transcription and summaries costs $50 per month per organisation plus $0.02 per minute.

Close suits individual sellers and small inside sales teams whose work is mostly calls and email. Teams that need automated workflows should budget for Growth.

Potential strengths

  • Solo plan includes calling, email and SMS
  • Calling and SMS usage passed through at cost
  • Clear upgrade path to power and predictive dialling

Trade-offs

  • Solo plan is limited to one user and 10,000 leads
  • Workflows require Growth at $99 per user annually
Sources and status
  • Product reference
  • Pricing source
  • Billing terms: Billed annually or monthly; calling usage billed separately
  • Source review: checked Oct 19, 2026
  • Vendor confirmation: not confirmed

Attio

specialistattio.com ↗
Consider forTechnical founders building a custom CRM data model
Pricing notesFree for up to 3 seats; Plus from $35/user/mo billed annually or $44 billed monthly, up to 10 seats (checked Oct 2026)
Feature to evaluateFlexible data model with automatic contact syncing and enrichment

Attio is a newer CRM aimed at startups that want to define their own objects and relationships rather than adapt to a fixed sales model. Records can represent investors, partners or product accounts alongside companies and deals.

The pricing page lists four plans. Free costs nothing for up to three seats and is described as a way for individuals to explore the product; it includes real-time contact syncing and automatic data enrichment. Plus is $35 per user per month billed annually or $44 monthly, for small teams of up to ten seats, and adds private lists and enhanced email sending. Pro is $79 annually or $99 monthly with unlimited seats. Enterprise is quoted on request. The page states a 20 percent saving on annual billing, and workspace credit packs for enrichment and AI work are sold separately, from $70 per month annually for 5,000 extra credits.

Attio fits technical founders and small venture-backed teams that want the free plan now and a configurable data model later. Its first paid tier costs more than most entry tiers on this page, so budget-led buyers should check whether the free plan's three seats are enough before committing.

Potential strengths

  • Free plan for up to three seats
  • Real-time contact syncing and automatic enrichment on Free
  • Custom objects suit non-standard sales motions

Trade-offs

  • First paid tier starts at $35 per user annually
  • Plus is capped at ten seats
Sources and status

How to choose a vendor

Price the tier that holds the must-have feature

List the features the team cannot work without, such as workflows, sequences or forecasting, and find the first tier on each pricing page that includes them. That figure, not the entry price, is the realistic monthly cost.

Check free plan limits against current data

Free plans cap users, seats, records or contacts. Count current contacts and users before importing, because hitting a cap mid-quarter forces an unplanned upgrade.

Add the costs outside the seat price

Onboarding fees, calling minutes, phone numbers, AI credits and marketing add-ons appear on several pricing pages. Include them in the comparison before committing to annual billing.

Frequently asked questions

What counts as affordable CRM software on this page?

Each vendor on this page publishes either a free plan or a low entry price on its own pricing page, and each page was checked on 19 October 2026. Six vendors offer a free plan with user, seat or record limits. The others start between $9 and $15 per user per month, except Bitrix24, which charges per organisation. Affordability here describes the published entry price, not total cost, which depends on the tier a team actually needs.

Is a free CRM plan enough for a small business?

A free plan works for a founder or a very small team that needs to store contacts and track a simple pipeline. The published limits are tight: Bigin's free edition serves one user and 500 records, EngageBay's free plan caps contacts at 250, and HubSpot's free tier covers two users. Automation, sequences and custom reporting are usually reserved for paid tiers, so a free plan is best treated as a starting point.

Why does the entry price differ from what a team ends up paying?

Vendors often place the features growing teams rely on in a higher tier. On the pricing pages checked, HubSpot moves sequences and automation to Professional at $90 per seat annually, Close puts workflows in Growth at $99 per user annually, and Nutshell places sales automation in Pro at $42. Buyers should identify the first tier that includes their must-have features and compare that figure, not the entry price.

Should a buyer choose annual or monthly billing?

Annual billing lowers the per-user rate on most pages here. Bigin states savings of up to 35 percent, Attio and Freshsales 20 percent, and EngageBay 8 percent yearly or 15 percent biennially. Monthly billing costs more but avoids a year's commitment while a team is still evaluating fit. Less Annoying CRM publishes one price with no contract, so the choice does not arise there.

How does per-organisation pricing compare with per-user pricing?

Bitrix24 charges a flat monthly price per organisation that includes a set number of users: five on Basic, 50 on Standard and 100 on Professional. Every other vendor on this page charges per user or per seat. A flat price can cost less per head for a team near the user limit and more for a team of one or two, so the comparison depends on headcount.

What extra costs should a budget-led buyer check?

The pricing pages list several charges outside the seat price. HubSpot adds one-time onboarding fees of $1,500 on Professional and $3,500 on Enterprise. Close charges calling and SMS by usage and sells a Call Assistant add-on. Freshsales sells branded documents and the Freddy AI Agent separately. Nutshell prices marketing and SMS add-ons separately, and Attio sells extra workspace credits. Less Annoying CRM adds applicable tax.

Which low-cost CRMs include built-in calling?

Several pricing pages list calling at or near the entry level. Bigin's free edition includes a built-in phone with call recording. Freshsales includes chat, email and phone on its $9 Growth tier. Close includes calling, email and SMS on its $9 Solo plan, with call usage charged at cost. Bitrix24 lists telephony on its Basic plan, and EngageBay's free plan includes 15 calling credits. Call minutes and phone numbers are usually billed separately from seats.

How does this page relate to the main CRM software comparison?

This page applies one inclusion rule, a published free tier or low entry price, so its roster differs from the general CRM comparison. Enterprise suites without a low-cost entry tier are not included here. Buyers who need deep configurability, enterprise controls or a wider set of vendors should also review the main CRM software comparison.

How should this comparison be used?

Use the documented fit, pricing, source dates and trade-offs to build a shortlist. Then confirm current prices on each vendor's pricing page, check the limits of the tier that covers the required features, and run each finalist through a free plan or trial with representative data before committing.

Suggest a vendor or correction

Send factual corrections to editorial@statwharf.com. Corrections are free. For inclusion or placement enquiries, contact partnerships.

Contact partnerships

First published October 2026. Page update dates reflect editorial changes, not a fresh check of every vendor.